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Features and Specifications
Customer service is one of the most essential ingredients of any company's success. Good service remains the same regardless of the business. The essence of excellent customer service is simple - meeting customer needs. How well service providers meet those needs is what distinguishes great service from merely adequate service.
As front-line service providers, employees must translate these key ingredients into service-oriented actions that keep customers coming back - and that's exactly what Customer Service Central helps them do.
Includes Leader's Guide & Employee Workbook.
Language: English.
Sold each.
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